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Company information
Public summaries of the standards that guide WHH, together with the privacy, cookie, accessibility and complaints information for this website.
Public policy statements
Each policy is available as an accessible web page that can also be printed or saved as a PDF from your browser.
The controlled internal policies, supporting procedures, approvals and review records are maintained separately within the WHH management system.
Wood, Hall & Heward Ltd places health and safety at the centre of every operation. We plan, resource and supervise our work to prevent injury and ill health and to protect employees, contractors, clients, waterway users and the public.
Read policy Public issue · August 2026WHH works within waterways that are working infrastructure, valued public spaces, natural habitats and part of the UK's heritage. We integrate environmental management into the planning and delivery of our marine operations.
Read policy Public issue · August 2026WHH is committed to delivering reliable, compliant and practical marine services that meet agreed requirements and are fit for their intended application.
Read policy Public issue · August 2026WHH has zero tolerance for modern slavery, forced labour and human trafficking in its own operations and supply chain. We are committed to acting ethically, transparently and with integrity.
Read policy Public issue · August 2026WHH conducts business honestly and ethically and takes a zero-tolerance approach to bribery, corruption, facilitation of tax evasion and anti-competitive conduct.
Read policy Public issue · August 2026WHH aims to provide fair access to employment, training and progression and to maintain a workplace in which people are treated with dignity and respect.
Read policy Public issue · August 2026WHH seeks to balance commercial delivery with its responsibilities to employees, customers, suppliers, local communities and the waterway environment.
Read policy Public issue · August 2026WHH is committed to processing personal information lawfully, fairly, transparently and securely, while respecting the rights of employees, customers, suppliers, partners and other individuals.
Read policy Public issue · August 2026WHH manages materials and waste to minimise environmental impact, prevent pollution and keep its premises, vehicles, vessels and operational sites clean and orderly.
Read policy Public issue · August 2026WHH respects the privacy of the people it deals with and uses personal information only where it has a legitimate business or legal reason to do so.
Read policy Public issue · August 2026Using this website
These notices explain what happens when you use this website or contact WHH, how we approach accessibility and how to raise a concern.
Last updated 10 September 2026
Wood, Hall & Heward Ltd (company number 03367370), also referred to as WHH, is the controller of personal information described in this notice. Our business address is Springwell Farm, Springwell Lane, Harefield, Middlesex UB9 6PG. You can contact us at info@whhbarges.co.uk or on 01895 820203.
When you contact us by email or telephone, we may receive your name, organisation, contact details, project or enquiry information and the correspondence between us. Our website hosting and security providers may also process limited technical information such as your IP address, browser or device type, pages requested, dates and times, and security or error logs.
We use Umami Analytics to understand which pages and project information are useful and how visitors reach the site. It records anonymous, aggregated information such as pages viewed, referring website, approximate country, browser and device type, campaign information, performance measurements and interactions with telephone, email, project-enquiry and policy-page links. Umami does not use cookies or store visitors' IP addresses, and we do not send contact details or enquiry contents to it.
This website does not provide user accounts or online purchasing. Project enquiries are handled by email and telephone. Please avoid sending sensitive personal information unless it is necessary for your enquiry and we have agreed an appropriate way to receive it.
We do not use website enquiries for unsolicited consumer marketing, and we do not sell personal information.
Information may be made available to WHH personnel who need it, and to trusted hosting, analytics, IT, communications and professional service providers acting for us. We may disclose information to insurers, advisers, clients, authorities or courts where this is necessary and lawful. Where a service provider processes information outside the UK, we require an appropriate legal safeguard where the law requires one.
We keep enquiry and correspondence records only for as long as reasonably needed to deal with the enquiry and meet relevant operational, contractual, legal or insurance requirements. Technical and security logs are retained for limited periods set by the relevant service provider or our security needs. Anonymous analytics information is retained for the period available under our Umami plan; we may retain periodic aggregate exports for longer-term comparison.
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information, and to receive certain information in a portable form. You can raise a request or privacy concern using the contact details above. You also have the right to complain to the Information Commissioner's Office.
Last updated 17 August 2026
WHH wants this website to be usable by as many people as possible. We have designed it with WCAG 2.2 Level AA as our accessibility target, including structured headings, keyboard-operable navigation, visible focus styles, descriptive image text, responsive layouts and reduced motion where a visitor's device requests it.
The website has been reviewed during development but has not yet completed a formal independent accessibility audit, so we do not claim full conformance. Public policies are provided as HTML pages and can be printed or saved from the browser. Background videos are decorative and do not contain information needed to understand the page.
If you cannot access information, need a policy in another format or find an accessibility problem, email info@whhbarges.co.uk or call 01895 820203. Please tell us the page involved and the format or adjustment that would help. We will consider the request and respond as practically as we can.
We welcome constructive feedback and take complaints seriously. Email info@whhbarges.co.uk, call 01895 820203, or write to WHH at Springwell Farm, Springwell Lane, Harefield, Middlesex UB9 6PG.
Please provide your name and contact details, the project, service, page or document concerned, what happened, when it happened and the outcome you are seeking. Let us know if you need a particular communication format or adjustment.
We will acknowledge the matter, identify the appropriate person to review it and explain the next steps. We will consider the available information fairly, keep a proportionate record and respond with our findings or any action we propose. If you remain dissatisfied, you may ask for the matter to be reviewed by a director who was not responsible for the original response where practicable.
Privacy complaints can also be raised with the Information Commissioner's Office. Nothing in this process affects any statutory, contractual or other legal rights you may have.